Who We Are
Outbranch Network LLC ("Outbranch Network," "we," "us," or "our") is a business services and technology company headquartered at 32 Power Dam Way, Suite 203, Plattsburgh, NY 12901. We operate outbranch.net and support Outbranch Network and its portfolio companies.
This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our websites, services, or SMS programs.
What Information We Collect
Depending on how you use our services, we may collect:
- Contact information: Name, email address, phone number, mailing address
- Professional information: Job preferences, employment history, skills, career goals
- Account information: Login credentials, account settings, communication preferences
- Usage data: How you interact with our websites and services (pages visited, features used)
- Device and technical data: IP address, browser type, operating system
- SMS consent: Records of your opt-in to receive text messages from us
We collect this information when you register for or use our services, sign up for SMS notifications, contact us directly, or use our websites.
How We Use Your Information
We use your information to:
- Deliver services: Provide career coaching, job matching, and related advisory services
- Send communications you've requested: Job match alerts, interview reminders, appointment notifications, and 2FA/security codes via SMS (to participants who have opted in)
- Operate our business: Process requests, manage accounts, provide customer support
- Improve our services: Understand how our tools are used and make them better
- Comply with legal obligations: Meet applicable laws and regulations
SMS Messaging
If you opt in to receive text messages from Outbranch Network or any of our programs:
- You will receive messages related to the specific program you enrolled in (e.g., job match notifications, interview reminders, operational alerts)
- Message and data rates may apply depending on your mobile carrier plan
- Message frequency varies based on program activity and your preferences
- Your SMS opt-in information is never sold, rented, or shared with third parties for any purpose, including marketing
To stop receiving messages at any time, reply STOP to any message. For help, reply HELP or contact us at lando@outbranch.net.
How We Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
We may share your information only in these limited circumstances:
- Service providers: Vendors who help us operate our services (e.g., SMS delivery platforms, cloud hosting), under contracts that restrict their use of your data
- Legal requirements: When required by law, court order, or to protect the rights and safety of Outbranch Network, our users, or the public
- Business transfers: If Outbranch Network is acquired or merges with another company, your information may transfer as part of that transaction — we will notify you if this occurs
We do not share SMS opt-in data or consent records with any third party under any circumstances, except as required by law or for SMS delivery (e.g., your mobile carrier).
Data Retention
We retain your personal information for as long as needed to provide services and fulfill the purposes described in this policy, or as required by law. When information is no longer needed, we delete or anonymize it.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information (subject to legal retention requirements)
- Opt out of SMS messages at any time by replying STOP
- Opt out of marketing emails by using the unsubscribe link in any email
To exercise these rights, contact us at lando@outbranch.net.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. No system is perfectly secure — if you believe your information has been compromised, please contact us immediately.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date at the top. Continued use of our services after an update constitutes acceptance of the revised policy. If changes are material, we'll provide more prominent notice.
Contact Us
Questions about this Privacy Policy? Reach us at: